Terms of Service

1. Who provides the services

Services under the SPRAWNO brand are provided by SPRAWNO sp. z o.o., registered office: , KRS 0001258523, NIP 7773473572, REGON 545400192. Workshop: ul. Starołęcka 18, 61-361 Poznań (phone 500 272 005, email: biuro@sprawno.pl).

2. Requests and orders

Online booking and the contact form send a request, not a confirmed appointment — we call you back to confirm the details and the time.

We give you the price before any work starts. An estimate is indicative until the VIN, the car version and the parts prices are confirmed.

Extra work and surcharges — for example for seized parts, snapped bolts or extra dismantling — are carried out only after we have told you and you have agreed. This applies to small repairs too.

3. Prices

The prices in our price list apply. Prices are gross and cover labour; parts, oils, fluids and materials are charged separately unless the item says otherwise.

Diagnostics is charged for the work done and the time spent, whether or not the cause of the fault could be pinned down. We deduct the cost of the basic diagnostics from a repair done by us within 30 days, if it concerns the fault found.

4. Payment

You can pay by cash, card, BLIK or bank transfer. We issue VAT invoices to businesses.

5. Warranty

We give a 12-month warranty on the labour we perform, with no mileage limit.

Parts are covered by the manufacturer’s or seller’s warranty — usually 24 months.

With parts you supply, we are responsible for fitting them correctly, but not for their quality, fit or durability.

The warranty does not cover normal wear of consumable parts, damage caused by misuse or an accident, or the effects of third parties working on the repaired system.

The warranty does not exclude or limit your statutory rights, including those under rękojmia (statutory liability for defects).

6. Complaints

You can make a complaint by email (biuro@sprawno.pl), by phone (500 272 005) or in person at the workshop. Tell us what it concerns and the date of the service. We reply within 14 days.

7. Detailing

Before the service we inspect the car and photograph visible damage, the equipment and the condition of the paint and interior. Before leaving the car, please remove documents, money, electronics, child seats and other personal items, unless we agree otherwise.

Any surcharge for extra cleaning, dismantling, difficult access, extra material or extending the service needs your prior consent. If we find damage or another obstacle during the work, we pause that stage and contact you.

We do not guarantee complete removal of old stains, odours, etching, discolouration, deep scratches, or damage whose removal could make the part worse.

The declared durability of a protective coating depends on the specific product, surface preparation, how the car is used and washed, and on having the required servicing done. After application we tell you when the car can be washed and used normally, and at collection you get a record of the work done, the protection used and the care instructions.

The full detailing pricing rules: detailing pricing rules.

8. Personal data

How we process data is described in our privacy policy.